Some fireplaces are built in a way that prevents access to the chimney or may be obstructed by bricks, wires, or other barriers. If we are unable to carry out the sweep, we reserve the right to charge a call-out fee of R450 to cover our time and travel.
Having your chimney swept reduces the risk of a chimney fire, but we cannot guarantee it won’t happen. Fires can still occur due to factors beyond our control. We recommend having your chimney cleaned at least once a year. We do not accept liability for any chimney fire that occurs after our service.
In some cases, we may need to remove firebricks to access the chimney. These bricks are often fragile and may crack or break during removal. We take care, but cannot accept responsibility for replacing broken firebricks.
Where roof access is required, we take precautions to avoid damage. However, we cannot be held responsible for broken roof tiles, damage to waterproofing, or related issues during access.
As part of our service, we may carry out smoke, draw, or integrity tests to assess the chimney's performance. In rare cases, built-up soot or creosote can ignite during these tests, causing a flare-up. While we take all reasonable safety precautions, you acknowledge that any fire or damage resulting from this remains at your own risk.
Chimney sweeping can release soot and fine dust into your home. We use a powerful vacuum and drop sheets to contain the dust as much as possible. However, some dust may escape and settle on nearby carpets, curtains, or furniture. We are not liable for any dust-related damage or staining. If you're concerned, we recommend moving or covering items close to the fireplace before our arrival.
We do not carry out repairs on chimneys, flues, or fireplaces. Our service is limited to sweeping and basic inspection only.
By booking or receiving our chimney cleaning service, you confirm that you have read, understood, and agreed to these Terms and Conditions. If you have any questions or concerns, please raise them before we begin work.
Chimney Cleaning in Johannesburg, Randburg, Sandton, Midrand, Roodepoort, and The East Rand
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